Privacy Policy

1. Information We Collect

We keep the information we collect to what we need to run our laundry business and this website. We do not require you to create an account or password to use our Service.

Information you give us directly

• Your name, phone number, email address, and (for pickup & delivery) your service address, when you call, text, email, or contact us through our website or in-store.
• Any information you choose to include when scheduling a pickup or submitting a request through our online booking system, which is operated by our third-party provider, CleanCloud (see Section 4).

Information collected automatically

• When you visit our website, we automatically receive standard technical information such as your IP address, browser type, device type, pages viewed, and how you arrived at our site, through the analytics and advertising tools described in Section 3.
• We do not knowingly collect payment card numbers, bank account numbers, Social Security numbers, or other financial account details through our website. Any payment you make in-store or through our booking system is handled directly by us or by our payment processor, not stored on our website.

2. How We Use Your Information

• To respond to your questions and provide customer service.
• To schedule, confirm, and fulfill pickup, delivery, and in-store orders.
• To send you order-related messages by phone, text, or email (for example, a pickup confirmation or a message that your order is ready).
• To send occasional promotional offers or updates, only if you have opted in to receive them; you can opt out at any time as described in Section 6.
• To understand how visitors use our website so we can improve it, using the aggregated and analytics data described in Section 3.
• To maintain the security of our website and prevent misuse.
• To comply with legal obligations.

We do not sell your personal information.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies through the following tools:

• Google Tag Manager / Google Analytics. Helps us understand aggregate website traffic and usage, such as which pages are visited and how visitors found our site. Learn more or opt out at Google's Privacy & Terms or by installing the Google Analytics Opt-out Browser Add-on.
• Meta (Facebook) Pixel. Helps us measure the effectiveness of our Facebook and Instagram advertising and show our ads to people who may be interested in our services. You can manage the ads you see from us at Facebook Ad Preferences, and learn about Meta's data practices at Meta's Privacy Policy.
• Google Maps. Our website uses Google Maps to show our location and provide directions. Google may collect information from your device when you interact with a map, subject to Google's Privacy Policy.

Most web browsers let you block or delete cookies through their settings. If you block cookies, some parts of our website may not function as intended.

4. Third-Party Service Providers

We work with a small number of trusted third parties to run our business and website. We share only the information those providers need to perform their services for us:

• CleanCloud — our online booking and order-management platform, used to schedule pickup & delivery orders and process related payments. Information you submit when booking online is collected directly by CleanCloud and handled according to its own privacy policy.
• Google (Tag Manager/Analytics, Maps) and Meta (Facebook Pixel, Facebook page) — described in Section 3.
• Website hosting and infrastructure providers who store and serve our website, under obligations to keep information confidential and secure.

We may also disclose information if required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud. If we are ever involved in a merger, acquisition, or sale of all or part of our business, customer information may be transferred as part of that transaction, subject to this Privacy Policy or a policy at least as protective.

5. Data Retention

We keep the information described above only as long as reasonably necessary to provide our services, respond to you, and meet our legal, accounting, and business record-keeping obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

6. Text & Email Communications

We only send text messages and marketing emails to people who have given us their phone number or email address and opted in to receive them. We do not share mobile phone numbers or SMS opt-in data with third parties for their own marketing purposes. To stop receiving text messages, reply STOP to any message we send, or contact us using the information in Section 11. To stop receiving marketing emails, use the unsubscribe link in the email or contact us directly. You will still receive messages necessary to fulfill an active order (for example, a pickup or ready-for-pickup notification) even if you opt out of marketing messages.

7. Data Security

We use reasonable administrative and technical measures to help protect the information we collect. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information without a parent's or guardian's consent, please contact us using the information in Section 11 and we will take steps to remove that information.

9. Your Rights & Choices

You can contact us at any time to (1) ask what personal information we have about you, (2) correct inaccurate information, or (3) request that we delete the personal information we hold about you, subject to our need to retain certain records for legal, accounting, or order-history purposes. We will respond to verified requests within a reasonable time.

California Residents (CCPA/CalOPPA)

If you are a California resident, you have the right to know what categories of personal information we collect, use, and share (described in Sections 1–4 above); to request access to or deletion of that information; and to not be discriminated against for exercising these rights. We do not sell personal information. You can exercise these rights by contacting us using the information in Section 11.

European Economic Area / UK Visitors (GDPR)

Although we are a local business based in Texas and primarily serve customers in the Katy, TX area, if you access our website from the EEA or UK, our legal basis for processing your information is generally your consent (for cookies and marketing) or our legitimate interest in operating and improving our website. You may have additional rights under GDPR, including the right to access, correct, delete, or restrict use of your information, which you can exercise by contacting us in Section 11.

10. Links to Other Websites

Our website may link to other websites, such as Facebook or our online booking system, that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any site you visit.

11. Contact Us

Questions about this Privacy Policy, or requests regarding your personal information, can be directed to:

Fry Washateria, Alterations & Cleaners
2501 North Fry Rd. Suite C
Katy, TX 77449
Phone/Text: (281) 769-2203
Email: hello@frywashateria.com

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The version posted at https://www.frywashateria.com/privacy-policy is the current version. We encourage you to review this page periodically.

See also our Terms of Service.