Terms of Service

1. Services We Provide

We offer free wash & fold pickup & delivery, in-store wash & fold drop-off, wash-and-dry (unfolded) service, folding-only service, dry cleaning, alterations, self-service (coin-operated) laundry, and commercial laundry accounts for businesses. Current pricing for each service is posted in-store and at https://www.frywashateria.com/pricing. Prices are subject to change at any time without prior notice; the price in effect at the time you drop off or schedule your order applies to that order.

2. Pickup & Delivery Orders

• Free pickup & delivery wash & fold service requires a $40 minimum per order and has an estimated ~24-hour turnaround. Estimated turnaround times are not guaranteed and may vary with order volume, weather, or circumstances beyond our control.
• You are responsible for providing accurate pickup and delivery addresses and access instructions (e.g., gate codes, leasing office requirements, preferred drop location). We are not responsible for delayed, missed, or misdirected pickups or deliveries caused by inaccurate or incomplete information.
• If no one is available to hand off laundry, items left for pickup or delivered back to a porch, doorstep, or other unsecured location are left at the customer's own risk. We are not responsible for items lost, damaged, stolen, or affected by weather after a confirmed delivery.
• Dry cleaning and alterations items may be added to a qualifying pickup & delivery order but are governed by the dry cleaning and alterations terms below in addition to these general terms.
• We may decline to service a particular address or reschedule a pickup or delivery for reasons including but not limited to safety concerns, weather, or access issues.

3. Wash & Fold Policy

• Items submitted for wash & fold must be suitable for washing in water on a normal cycle and drying with heat in a tumble dryer, unless you clearly note special handling instructions when you drop off or schedule your order.
• We are not responsible for damage caused by items left in pockets (for example, pens, lipstick, chewing gum, or other substances that can stain, melt, or transfer onto other garments).
• Please remove jewelry, cash, and other valuables before submitting laundry. Lost items such as jewelry or money left in clothing cannot be guaranteed for return.
• We reserve the right to refuse to process any items that are contaminated (including but not limited to items soiled with bodily fluids, mold, pests, or hazardous substances) or otherwise deemed unsafe to protect the health and safety of our staff and other customers' belongings.
• We do not individually inventory each item in a wash & fold order due to volume and cost, and are therefore not responsible for individual items that are lost.
• Please report any missing items within 24 hours of receiving your cleaned laundry. Reporting promptly gives us the best chance of locating an item still in process; we cannot guarantee recovery of items reported after this window.

4. Dry Cleaning Policy

• Not all stains can be removed, regardless of processing method.
• There is an inherent risk of damage or garment loss during dry cleaning processing, including to delicate fabrics, trims, and embellishments.
• Please inspect and verify your garments before leaving the store. Once garments leave our premises, we are not responsible for damage or missing items.
• We are not responsible for articles not claimed within 30 days of the promised ready date. Unclaimed items may be donated or disposed of after this period at our discretion.
• We are not responsible for damage to buttons, belts, elastic, buckles, ornaments, or zippers that occurs during processing.
• Any missing item must be reported at the time of pickup.
• Claims for damaged or lost items are limited to five times (5x) the processing charge for that item, up to a maximum of $50, issued as store credit.

5. Alterations Policy

• You are responsible for reviewing and approving fit, measurements, and requested changes before work begins. Alterations are performed based on the instructions and measurements provided or agreed upon at drop-off or fitting.
• Some alterations are inherently limited by the garment's existing fabric, seam allowance, or construction. We will advise you if a requested alteration is not achievable, but are not responsible for limitations inherent to the garment itself.
• There is an inherent risk of damage to older, delicate, vintage, or previously damaged garments during alteration work; we will use reasonable care but cannot guarantee against pre-existing weaknesses in fabric or trim.
• Standard turnaround is approximately 48 hours; same-day rush service starts at $5 and is offered based on same-day availability, which is not guaranteed.
• Please inspect completed alterations before leaving the store. Any concern with fit or workmanship must be reported at the time of pickup so we can address it promptly.
• We are not responsible for alteration items not claimed within 30 days of completion. Unclaimed items may be donated or disposed of after this period at our discretion.
• As with dry cleaning, claims for damage caused by our workmanship are limited to five times (5x) the alteration charge, up to a maximum of $50, issued as store credit.

6. Self-Service Laundry

• Self-service washers and dryers are coin-operated. Current machine pricing is posted in-store and at https://www.frywashateria.com/pricing. The last wash of the day starts at 7:30pm.
• You are responsible for supervising your own laundry and belongings while using self-service machines. We are not responsible for items left unattended, lost, or taken by another customer.
• Please follow posted machine instructions and weight limits. You are responsible for damage to machines caused by overloading, foreign objects, or misuse.
• A $3 fee per $50 applies to cash-back transactions at the register.

7. Commercial Laundry Accounts

Businesses using our commercial laundry service (including linens, towels, uniforms, and similar items) are subject to these Terms in addition to any volume pricing, schedule, or service agreement discussed and confirmed directly with us. Commercial account terms (pricing, frequency, and invoicing) may be customized in writing; where a written commercial agreement conflicts with these Terms, the written agreement controls for that account.

8. Payment

Payment is due at the time of pickup or delivery unless otherwise agreed in writing (for example, for commercial accounts). We accept the payment methods posted in-store and through our online booking system. Orders left unpaid may be held until payment is received. Returned or declined payments may be subject to an additional processing fee.

9. Unclaimed Items (All Services)

Beyond the specific dry cleaning and alterations timeframes above, any order left unclaimed for more than 90 days from the ready date may, at our discretion, be donated, disposed of, or otherwise handled to the extent permitted by Texas law, without further notice or liability to us. We recommend picking up your order promptly and keeping your pickup receipt or confirmation text.

10. Cancellations & Rescheduling

You may cancel or reschedule a scheduled pickup by contacting us at (281) 769-2203 as soon as possible. Repeated no-shows or last-minute cancellations may result in us declining to schedule future pickups for an account.

11. Limitation of Liability

To the fullest extent permitted by Texas law, and except as expressly stated in the service-specific policies above, Fry Washateria's total liability for any claim arising from loss, damage, or delay of an item is limited to the lesser of (a) the applicable claim limit stated in the relevant policy above, or (b) the cost we charged to process that item. We are not liable for indirect, incidental, special, or consequential damages, including loss of use, inconvenience, or sentimental value. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone, at any time, for any lawful reason, including but not limited to items that are contaminated, hazardous, counterfeit, or otherwise unsafe or inappropriate to process.

13. Website Use

Our website and online booking tools are provided to help you learn about and schedule our services. You agree to provide accurate information when scheduling or contacting us and not to misuse the website (including attempting to disrupt its operation or access it through unauthorized means). Our website content, branding, and photos are owned by Fry Washateria, Alterations & Cleaners or used with permission and may not be copied or used without our consent.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or policies. The version posted at https://www.frywashateria.com/terms is the current version and applies to orders placed after it is posted. We encourage you to review these Terms periodically.

15. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services will be subject to the exclusive jurisdiction of the state or federal courts located in Harris County or Fort Bend County, Texas.

16. Contact Us

Questions about these Terms or a specific order can be directed to us at:

Fry Washateria, Alterations & Cleaners
2501 North Fry Rd. Suite C
Katy, TX 77449
Phone/Text: (281) 769-2203
Email: hello@frywashateria.com

Una versión de nuestras políticas de lavado y tintorería también está disponible en español en tienda — pregúntele a nuestro personal.